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The detailed content you wish to share with your users is to be included withinArticles.
Each article will be attached to a category or sub-category that will allow access to it from the Knowledge Base index.
Create a new article
To create articles linked to a category, select the desired category and click on "New Article":
You will first have a number of parameters to enter:
Title of the article
Category / Subcategory of attachment
Publish : status of the article, Published or Not published
Autosave: allows to save the edited content of the article every minute
Under these settings, the Rich Text Editor in order to edit the content of the article and customize it with its enriched toolbar (change the font, colors, insert links, images, bullet points...etc)
In the second part "Advanced", you can fill in the following parameters:
Search keywords (separated by comma): allow users to easily find an article by searching by keyword
Move to top of list: to move an article to the top of the category list
Tag : to insert a "tag" in front of the article title, if you want to highlight a type of article.
Attachments: add one or more attachments to the article (document, rules...etc).
Formatting of the article
To better organize the content of your article, you can put it together by adding titles, so you will have a better visibility facilitating the reading.
by using these "Title" formats, the system will automatically add an index of titles at the top of the page and you will obtain a very well structured article with a menu at the top showing the links to each title within the same page:
You can also enrich your content by inserting images (via the add icon or directly by copy/paste) or hypertext links for example:
Editing an existing article
You can go back to an already created article at any time and edit its content:
Publish an article
Once your article is finished, revised and translated, you can publish it by checking the "Published" box and then click on the "Save" button