The detailed content you wish to share with your users is to be included withinArticles.
Each article will be attached to a category or sub-category that will allow access to it from the Knowledge Base index.

Create a new article

• Title of the article
• Category / Subcategory of attachment
• Publish : status of the article, Published or Not published
• Autosave: allows to save the edited content of the article every minute

In the second part "Advanced", you can fill in the following parameters:

• Search keywords (separated by comma): allow users to easily find an article by searching by keyword
• Move to top of list: to move an article to the top of the category list
• Tag : to insert a "tag" in front of the article title, if you want to highlight a type of article.
• Attachments: add one or more attachments to the article (document, rules...etc).

Formatting of the article

To better organize the content of your article, you can put it together by adding titles, so you will have a better visibility facilitating the reading.

by using these "Title" formats, the system will automatically add an index of titles at the top of the page and you will obtain a very well structured article with a menu at the top showing the links to each title within the same page:


You can also enrich your content by inserting images (via the add icon or directly by copy/paste) or hypertext links for example:

Editing an existing article

Publish an article

Once your article is finished, revised and translated, you can publish it by checking the "Published" box and then click on the "Save" button