Frequently asked questions

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A parent or other recipient does not receive the school emails sent via the Eduka email service, how to identify the problem?
When a school subscribes to Eduka Software's e-mail service (charged extra), it has an e-mail delivery tracking system. This can be accessed from your Eduka platform by adding the mention /scripts/trackmail.php in the address of your Eduka platform. Example...

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How to calculate the cost of sending an SMS?
An SMS consists of several segments depending on its length 1 segment/SMS = 140 characters max, or 70 characters if special characters that require multibyte encoding The cost is calculated as follows: base rate X number of SMS segments The cost may vary depending on the recipient country and/or...

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How to insert a YouTube video in a news or event?
You can insert a YouTube or CloudApp video into a newsfeed article or calendar event. Simply copy and paste the video address into the article Copy the address located in the address bar of your browser: Then simply paste it into the content of your article. To confirm that the video appears,...

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Is it possible to send WhatsApp messages from Eduka?
This functionality is not currently offered, for the following reasons: The use of proprietary technology is problematic because of the rapid evolution of Internet usage. At the time of writing, some WhatsApp users have left the platform and migrated to Signal, Telegram, Line, or other alternative...

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What is the Communication module, and where is the E-mail & SMS module?
Since an update that was published on April 27th, the Email & SMS module has been renamed to "Communication" module, as it now centralizes new functionalities that do not limit it to the simple sending of email and SMS: Sending of notifications, useful in particular for users of the...


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